Zendesk Patents – Key Insights and Stats

Zendesk has a total of 50 patents globally, out of which 19 have been granted. Of these 50 patents, more than 58% patents are active. United States of America is where Zendesk has filed the maximum number of patents, followed by European Countries and Australia, it has generated an annual revenue of $1.339 billion in the year 2021. Parallelly, United States of America seems to be the main focused R&D centre of Zendesk.

Zendesk was founded in the year 2007 by Mikkel Svane, Alexander Aghassipour and Morten Primdahl. The Company designs and develops software to improve customer relationships. As of October 2022, Zendesk has a market cap of $9.44 Billion.

Do read about some of the most popular patents of Zendesk which have been covered by us in this article and also you can find Zendesk patents information, the worldwide patent filing activity and its patent filing trend over the years, and many other stats over Zendesk patent portfolio.

How many patents does the founder and the CEO of Zendesk have?

The founders, Mikkel Svane (also CEO), Alexander Aghassipour and Morten Primdahl, have 4, 0 & 4 patents respectively.

How many patents does Zendesk have?

Zendesk has a total of 50 patents globally. These patents belong to 24 unique patent families. Out of 50 patents, 29 patents are active.

How Many Patents did Zendesk File Every Year?

Zendesk Patent Filing Trend

Are you wondering why there is a drop in patent filing for the last two years? It is because a patent application can take up to 18 months to get published. Certainly, it doesn’t suggest a decrease in the patent filing.

Year of Patents Filing or GrantZendesk Applications FiledZendesk Patents Granted
20116
20122
20136
201411
201531
20163
20174
201851
201942
202085
202174
202215

How many Zendesk patents are Alive/Dead?

Zendesk Patent Portfolio

How Many Patents did Zendesk File in Different Countries?

Zendesk Worldwide Patent Filing

Where are Research Centres of Zendesk Patents Located?

R&D Centres of Zendesk

10 Best Zendesk Patents

US20120011239A1 is the most popular patent in the Zendesk portfolio. It has received 22 citations so far from companies like Unify Square, Inc., International Business Machines Corporation, and Avaya Inc..

Below is the list of 10 most cited patents of Zendesk:

Publication NumberCitation Count
US20120011239A122
US20130318533A117
US20170169438A110
US20170286970A15
US8661049B25
US20190197457A14
US10447498B23
US9910931B23
US20160350810A12
JP2015525929A2

List of Zendesk Patents

Zendesk PatentsTitle
US11436610B2Automatically clustering customer-support requests to form customer-support topics
US20220247865A1Web widget that facilitates telephone calls with customer-support agents and other customer-support services
US11397952B2Semi-supervised, deep-learning approach for removing irrelevant sentences from text in a customer-support system
US11343379B2Web widget that facilitates telephone calls with customer-support agents and other customer-support services
US20220129342A1Conserving computer resources through query termination
US11281627B2Facilitating quick evaluation of trigger conditions for business rules that modify customer support tickets
US20220021591A1Providing fast trigger matching to support business rules that modify customer-support tickets
US20220012673A1Maintaining status information for customer-support agents across multiple channels
US20210409358A1Handing off customer-support conversations between a human agent and a bot without requiring code changes
US20210326896A1Automatically suggesting macros to help agents process tickets in an online customer-support system
US11146512B1Handing off customer-support conversations between a human agent and a bot without requiring code changes
US20210287260A1Encoding conversational state and semantics in a dialogue tree to facilitate automated customer-support conversations
US11070671B1Middleware pipeline that provides access to external servers to facilitate customer-support conversations
US11044090B2Facilitating request authentication at a network edge device
US10992810B2Web widget that facilitates telephone calls with customer-support agents and other customer-support services
US10841190B1Using an inverse cumulative histogram to efficiently analyze web service request latencies
US10795987B2Rate-limiting API calls for an account in a customer-relationship-management system based on predicted abusive behavior
US10721331B2Using an integration service to facilitate interactions between software systems
US10699183B2Automated system for proposing help center articles to be written to facilitate resolving customer-service requests
US20200151734A1Maintaining time-based sessions to facilitate dynamic segmentation of users in an ecommerce system
US20200151747A1Segmenting users and associated events to provide actionable insights in an ecommerce system
US20200151732A1System and method for classifying events to facilitate storage and retrieval in an event-driven computing system
US20200142985A1Asynchronously publishing events to a message bus in an event-driven computing system
US10580012B2Article-suggestion system for automatically resolving customer-service requests
US10447498B2Facilitating communications between virtual private clouds hosted by different cloud providers
US10348898B2Techniques for customer relationship management
US20190197457A1Assigning tickets to agents based on relevant skills in a customer-support ticketing system
US9910931B2Suggestive input systems, methods and applications for data rule creation
US20170286970A1Answer-suggestion system for automatically resolving customer requests
US20170169438A1Using a satisfaction-prediction model to facilitate customer-service interactions
US20160350810A1In Ad Messaging
US20160203436A1Methods and systems for presenting and assigning tasks
US9172807B2Techniques for customer relationship management
US8661049B2Weight-based stemming for improving search quality
US20130318533A1Methods and systems for presenting and assigning tasks
US20120011239A1Methods and apparatus for automated workflow management
EP4027289A1Facilitating quick evaluation of trigger conditions for business rules that modify customer-support tickets
EP2870549A4Weight-based stemming for improving search quality
EP2593911A1Methods and apparatus for automated workflow management
WO2014011689A1Weight-based stemming for improving search quality
WO2012009362A1Methods and apparatus for automated workflow management
JP2015525929AWeight-based stemming to improve search quality
JP2013536497AMethod and apparatus for automated workflow management
CA3141968A1Facilitating quick evaluation of trigger conditions for business rules that modify customer-support tickets
CA2878891A1Weight-based stemming for improving search quality
CA2805194A1Methods and apparatus for automated workflow management
AU2021290266B1Facilitating quick evaluation of trigger conditions for business rules that modify customer support tickets
AU2013290306A1Weight-based stemming for improving search quality
AU2011279329A1Methods and apparatus for automated workflow management
BR102021024723A2Method To Automatically Update A Consumer Support Request In A Consumer Support System Online, Non-Transient Computer-Readable Storage Medium Which Stores Instructions

What are Zendesks key innovation segments?

What Technologies are Covered by Zendesk?

The chart below distributes patents filed by Zendesk in different countries on the basis of the technology protected in patents. It also represents the markets where Zendesk thinks it’s important to protect particular technology inventions.

R&D Focus: How has Zendesk‘s search focus changed over the years?

EXCLUSIVE INSIGHTS COMING SOON!

Interested in knowing about the areas of innovation that are being protected by Zendesk?

Updated on October 31, 2022

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