Zendesk has a total of 50 patents globally, out of which 19 have been granted. Of these 50 patents, more than 58% patents are active. United States of America is where Zendesk has filed the maximum number of patents, followed by European Countries and Australia, it has generated an annual revenue of $1.339 billion in the year 2021. Parallelly, United States of America seems to be the main focused R&D centre of Zendesk.
Zendesk was founded in the year 2007 by Mikkel Svane, Alexander Aghassipour and Morten Primdahl. The Company designs and develops software to improve customer relationships. As of October 2022, Zendesk has a market cap of $9.44 Billion.
Do read about some of the most popular patents of Zendesk which have been covered by us in this article and also you can find Zendesk patents information, the worldwide patent filing activity and its patent filing trend over the years, and many other stats over Zendesk patent portfolio.
How many patents does the founder and the CEO of Zendesk have?
The founders, Mikkel Svane (also CEO), Alexander Aghassipour and Morten Primdahl, have 4, 0 & 4 patents respectively.
How many patents does Zendesk have?
Zendesk has a total of 50 patents globally. These patents belong to 24 unique patent families. Out of 50 patents, 29 patents are active.
How Many Patents did Zendesk File Every Year?
Are you wondering why there is a drop in patent filing for the last two years? It is because a patent application can take up to 18 months to get published. Certainly, it doesn’t suggest a decrease in the patent filing.
| Year of Patents Filing or Grant | Zendesk Applications Filed | Zendesk Patents Granted |
| 2011 | 6 | – |
| 2012 | 2 | – |
| 2013 | 6 | – |
| 2014 | 1 | 1 |
| 2015 | 3 | 1 |
| 2016 | 3 | – |
| 2017 | 4 | – |
| 2018 | 5 | 1 |
| 2019 | 4 | 2 |
| 2020 | 8 | 5 |
| 2021 | 7 | 4 |
| 2022 | 1 | 5 |
How many Zendesk patents are Alive/Dead?
How Many Patents did Zendesk File in Different Countries?
Where are Research Centres of Zendesk Patents Located?
10 Best Zendesk Patents
US20120011239A1 is the most popular patent in the Zendesk portfolio. It has received 22 citations so far from companies like Unify Square, Inc., International Business Machines Corporation, and Avaya Inc..
Below is the list of 10 most cited patents of Zendesk:
| Publication Number | Citation Count |
| US20120011239A1 | 22 |
| US20130318533A1 | 17 |
| US20170169438A1 | 10 |
| US20170286970A1 | 5 |
| US8661049B2 | 5 |
| US20190197457A1 | 4 |
| US10447498B2 | 3 |
| US9910931B2 | 3 |
| US20160350810A1 | 2 |
| JP2015525929A | 2 |
List of Zendesk Patents
| Zendesk Patents | Title |
| US11436610B2 | Automatically clustering customer-support requests to form customer-support topics |
| US20220247865A1 | Web widget that facilitates telephone calls with customer-support agents and other customer-support services |
| US11397952B2 | Semi-supervised, deep-learning approach for removing irrelevant sentences from text in a customer-support system |
| US11343379B2 | Web widget that facilitates telephone calls with customer-support agents and other customer-support services |
| US20220129342A1 | Conserving computer resources through query termination |
| US11281627B2 | Facilitating quick evaluation of trigger conditions for business rules that modify customer support tickets |
| US20220021591A1 | Providing fast trigger matching to support business rules that modify customer-support tickets |
| US20220012673A1 | Maintaining status information for customer-support agents across multiple channels |
| US20210409358A1 | Handing off customer-support conversations between a human agent and a bot without requiring code changes |
| US20210326896A1 | Automatically suggesting macros to help agents process tickets in an online customer-support system |
| US11146512B1 | Handing off customer-support conversations between a human agent and a bot without requiring code changes |
| US20210287260A1 | Encoding conversational state and semantics in a dialogue tree to facilitate automated customer-support conversations |
| US11070671B1 | Middleware pipeline that provides access to external servers to facilitate customer-support conversations |
| US11044090B2 | Facilitating request authentication at a network edge device |
| US10992810B2 | Web widget that facilitates telephone calls with customer-support agents and other customer-support services |
| US10841190B1 | Using an inverse cumulative histogram to efficiently analyze web service request latencies |
| US10795987B2 | Rate-limiting API calls for an account in a customer-relationship-management system based on predicted abusive behavior |
| US10721331B2 | Using an integration service to facilitate interactions between software systems |
| US10699183B2 | Automated system for proposing help center articles to be written to facilitate resolving customer-service requests |
| US20200151734A1 | Maintaining time-based sessions to facilitate dynamic segmentation of users in an ecommerce system |
| US20200151747A1 | Segmenting users and associated events to provide actionable insights in an ecommerce system |
| US20200151732A1 | System and method for classifying events to facilitate storage and retrieval in an event-driven computing system |
| US20200142985A1 | Asynchronously publishing events to a message bus in an event-driven computing system |
| US10580012B2 | Article-suggestion system for automatically resolving customer-service requests |
| US10447498B2 | Facilitating communications between virtual private clouds hosted by different cloud providers |
| US10348898B2 | Techniques for customer relationship management |
| US20190197457A1 | Assigning tickets to agents based on relevant skills in a customer-support ticketing system |
| US9910931B2 | Suggestive input systems, methods and applications for data rule creation |
| US20170286970A1 | Answer-suggestion system for automatically resolving customer requests |
| US20170169438A1 | Using a satisfaction-prediction model to facilitate customer-service interactions |
| US20160350810A1 | In Ad Messaging |
| US20160203436A1 | Methods and systems for presenting and assigning tasks |
| US9172807B2 | Techniques for customer relationship management |
| US8661049B2 | Weight-based stemming for improving search quality |
| US20130318533A1 | Methods and systems for presenting and assigning tasks |
| US20120011239A1 | Methods and apparatus for automated workflow management |
| EP4027289A1 | Facilitating quick evaluation of trigger conditions for business rules that modify customer-support tickets |
| EP2870549A4 | Weight-based stemming for improving search quality |
| EP2593911A1 | Methods and apparatus for automated workflow management |
| WO2014011689A1 | Weight-based stemming for improving search quality |
| WO2012009362A1 | Methods and apparatus for automated workflow management |
| JP2015525929A | Weight-based stemming to improve search quality |
| JP2013536497A | Method and apparatus for automated workflow management |
| CA3141968A1 | Facilitating quick evaluation of trigger conditions for business rules that modify customer-support tickets |
| CA2878891A1 | Weight-based stemming for improving search quality |
| CA2805194A1 | Methods and apparatus for automated workflow management |
| AU2021290266B1 | Facilitating quick evaluation of trigger conditions for business rules that modify customer support tickets |
| AU2013290306A1 | Weight-based stemming for improving search quality |
| AU2011279329A1 | Methods and apparatus for automated workflow management |
| BR102021024723A2 | Method To Automatically Update A Consumer Support Request In A Consumer Support System Online, Non-Transient Computer-Readable Storage Medium Which Stores Instructions |